Refund policy

Refund and Return Policy – SkyOiler 360

Effective Date: Feb. 21, 2026

Thank you for purchasing the SkyOiler 360. We value your satisfaction and stand behind the quality of our product. Please read this policy carefully before requesting a return or refund.

1. Eligibility for Returns

Due to the nature of our product (containing electrical components and lithium batteries), returns are subject to the following conditions:

Condition	Eligible?
Defective or damaged upon arrival	✓ Yes
Wrong item shipped	✓ Yes
Changed mind / no longer needed	✗ No (final sale)
Buyer's remorse	✗ No

All sales are final unless the item arrives damaged or defective.

2. Reporting Damaged or Defective Items

If your SkyOiler 360 arrives damaged or does not function properly:

Contact us within 7 days of delivery at [your email]
Include your order number, photos/video of the issue, and a brief description
We will respond within 2 business days with instructions

3. Returns Process (Approved Returns Only)

If your return is approved (damage/defect only):

Package the unit securely in its original packaging (if possible)
Include all components: pump, battery, fob, dial, bracket, and accessories
Ship to the address provided in our return authorization email

Important: Lithium batteries are dangerous goods. You must follow the shipping instructions provided. Do not drop off at unapproved locations.

4. Refunds

Once we receive and inspect your return:

Approved: Refund issued to original payment method within 5–7 business days
Shipping costs: Original shipping charges are non-refundable
Return shipping: We will provide a prepaid label for approved defective returns

You will be notified by email once the refund is processed.